FAQ

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All you need to know about our window cleaning company

At Zest Clean, we are committed to providing a tailored window cleaning service, keeping your requirements and budget in mind. We offer both domestic and commercial window cleaning, and can also clean solar panels. We serve Addlestone and the surrounding areas.

Some frequently asked questions about our window cleaning services:

After we have cleaned your windows we will always leave a calling card stating the preferred method of payment. You can pay by cash, cheque or online bank transfer (not credit/debit cards I'm afraid).

Some of our customers prefer to set up a standing order on a monthly basis. If you use online banking, you can simply do this using our bank details below. Alternatively you may wish to actively pay online after each clean - again, please use the bank details below. If you find an online bank transfer / standing order the easiest method of payment, please simply let us know so that we can adjust our calling cards.

Account name: Zest Clean
Sort code: 20-42-76
Account number: 53204405

Please get in touch with us as soon as possible! At Zest Clean, we pride ourselves on providing the very best level of window cleaning. If we have not lived up to this reputation in any way, please let us know and we will return immediately to rectify the situation. We welcome all feedback, whether it's positive or negative. It is only through customer feedback that we can continue to improve our service to you.

Yes, we also provide gutter clearance / cleaning, soffits and facia cleaning and Jet Washing of patios. For more information, check out our additional cleaning services page.

Yes, we can. In fact, we would recommend our customers book an internal window clean at least every 6 months. It's surprising the difference it will make! Internal cleans nearly always take longer than external cleans so please give us a little bit of notice if you'd like this done. We can then organise our diary appropriately.

If we have your mobile number, we will message you the day before we are due to arrive. That way you can leave any gates unbolted or unlocked if you happen to be out. Alternatively, providing you're happy for us to do this, we can use our ladders to get around the back (our ladders separate into 2 sections allowing us to step over gates or fences without damaging them).

We do not clean whilst it's raining as we cannot get the desired finish on the windows. If it is a day of showers we will sit out the showers and clean in between these spells. Unfortunately this slows down our day meaning we may not get around to cleaning your windows until the following dry day. If the day has continuous rain, we will not work. In this instance we will return the following day.

We aim to clean our customers' windows on the same date each month. However, as we do not clean when it's raining we cannot say for definite the exact date each month. For this reason we make a point of messaging our customers the day before we arrive. If we are running a little behind schedule it is usually no more than a few days.

Why choose us?

We provide a range of professional window cleaning and additional cleaning services across the South East and London.